About Us
Harvie is a grocery delivery service founded in 2020 that champions local and regional foods in Pennsylvania. At the heart of our operations is a mission to bolster the local food economy, ensuring communities have access to fresh, local, and independently sourced groceries. Every order placed with us supports local and independent farmers and producers. By joining our team, you are not just taking a job; you are becoming part of a movement that values community, health, and sustainability.
About the Position
We’re looking for Member Relations Specialists to be the frontline of customer support, assisting our members with product inquiries, technical issues, and account management. Support requests come through email, phone, and our ticketing system, Zendesk, and you’ll play a key role in ensuring a smooth and positive experience for our members.
This role goes beyond answering questions—it’s about building relationships, anticipating needs, and actively promoting the value of Harvie’s service. Whether it’s guiding a potential customer through the sign-up process, recommending products, or helping a member maximize their subscription, your goal is to enhance the customer experience and have meaningful interactions with our customers.
Responsibilities:
- Respond to member inquiries via Zendesk and phone according to service level agreements and company guidelines.
- Assist members with sign-ups, order management, billing inquiries, refunds, cancellations, and technical issues
- Proactively identify opportunities to enhance member satisfaction, such as offering personalized product recommendations or guiding members to subscription options that best fit their needs
- Help convert potential members into long-term customers by effectively communicating Harvie’s benefits
- Collaborate with internal teams to relay member feedback and resolve concerns.
- Identify trends in member interactions to improve the overall customer experience
- Stay up to date on changes across the company that impact members
About You:
- Natural problem-solver
- Highly organized with strong attention to detail
- A clear and empathetic communicator comfortable handling a high volume of support requests
- Technically proficient, with experience using Google Suite, Zendesk, Slack, and other web-based tools
- Comfortable providing friendly and unscripted phone support
- Able to work independently while collaborating effectively with a team
Important details:
- Weekend and evening availability
- Competitive starting wage from $18.50
Benefits include
- Paid personal time
- Harvie grocery box 50% off discount
- Company laptop
- Remote office setup reimbursements
- Equal Opportunity Employer
How to apply
Tell us about yourself and we’ll be in touch: https://form.typeform.com/to/VPWGYDzq