Hello Farm Box members! We're so glad you've joined us for Main Season deliveries and in supporting the small Maine farms that make up Daybreak Growers Alliance. This week we start weekly deliveries of our new Farm and Butcher Box models, while customizing your Farm Box you'll have the ability to swap for dairy, eggs, grains and other pantry items as well as add extras as needed. Contact farmers@daybreakgrowersalliance.com if you have any questions as deliveries get underway!
How to get the products you like most in your Farm Box:
1) Set product Preferences in your account, Harvie's algorithm will build your box according to your preferences from what the farms have available for the week, swap products during the customization period. Sign in here.
2) Customize your box after you receive your customization email Wednesday morning, you'll have until 11:59pm Thursday night to make any changes or place boxes on Hold if needed.
3) Set a calendar reminder with your pickup day and time.
4) Enjoy all the fresh veggies and other farm fresh products when you get home!
Online Updates Happening
Harvie, the online ordering platform, will be making updates to the software to improve user experience. You may notice minor changes happening, please let us know if you have any questions about navigating your account, we'll try to notify you about any major changes that aren't straightforward. Thanks for your patience as these updates are rolled out!
This week the new Box Customization Page is online. Things will look a little different but functionality is fairly straightforward.
Two things to keep in mind while working in the new page:
1) When you want to increase the quantity of a product, select the amount from the drop down menu that you want to ADD to the quantity already in your box. Example: if you have 1 head of lettuce in your box and you want to receive 2, add 1 more from the drop down.
2) To reduce the quantity of a product that is in your box, you have to change that quantity in your Cart, not in the quantity box on the customization page (this will be resolved in the near future). The cart is located in the top right of the page.
Pick Up Policy
If you are unable to pick up your box and did not cancel your order by the cancellation deadline (Thursday 11:59pm the week prior to delivery) and are a workplace participant, please make arrangements with a co-worker to pick up your share. For non-workplace participants, please make arrangements with a friend or family member to pick up your box. Your order will be forfeited and will go to an individual or family in need if not picked up at the end of the designated time. We’re sorry but we cannot give a credit for boxes that are not picked up; but don’t worry, the produce will not go to waste.
About our Farm Boxes
When customers sign up for a Box with Daybreak they are signing up for a Share of the Harvest. Unlike a traditional CSA, the ability that Harvie gives us to customize boxes helps to get our members a variety of produce that they can more specifically choose. That being said we still have to work within the availability of what our farmers have in season, and sometimes substitutions have to be made when farms don’t have as much of a crop as they expected or have crop failures due to weather or pests. This is the difference between signing up for a share of local food vs. shopping at the grocery store where items come in from all over the country. Daybreak and all our partnering farms really appreciate the support and dedication that our shareholderss are making to our farms.
Questions? Contact us!
farmers@daybreakgrowersalliance.com • 207-808-2189
