Good afternoon Harvie Farm New Orleans!
We hope you have had a great week so far and are excited to customize your Harvie box!
You may notice that customizing your box looks a little different this week. This is the result of a lot of hard work from the Harvie tech team over the recent months to redesign the experience of shopping at Harvie Farms New Orleans. The new customization design will feel similar to other online shopping experiences and we hope it will make your customizing even more enjoyable! We have created a help document which can be found here.
This week we got a chance to connect with one of our farmer's Michelle from Pelican Produce. It was so inspiring hearing her story and the journey behind starting her farm. Take a peak at our newsletter below to meet Michelle and see what else we have coming for you next week!
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How Harvie Works
Your membership with Harvie Farms New Orleans can include as much variety as you’d like in one box to fit your diet and lifestyle! Setting preferences and customizing your share are two more ways to ensure you receive delicious, local food that works for your household.
Rating products in your preferences is the first way to ensure that what you love is included in your share. Anything rated with a 1 (Not for Me) will never be included in your share. Interested in only fresh meat and seafood offerings? No problem! You can rate all produce products as a 1, and you won’t receive them. Here’s a brief tutorial on How do preferences work?. To set your preferences ahead of time and make sure your box will be customized to fit them visit this link: https://www.harvie.farm/member/preferences.
After you’ve set your preferences, you can customize your share during the customization period. When the customization window is open, you can swap items for other products and purchase extras. Here’s a great resource that goes over How Swaps and Extras Work.
Please customize your farm share or purchase extras if you like using the link in your email. You will have until 5 pm on Friday to make changes to your farm share. At that point, we'll send your orders to our farmers and they will be harvesting to get ready for Wednesday delivery! We'll deliver to your home between noon and 8pm on Wednesday. Please check your address and if there are any special directions for how we should deliver let us know here: https://www.harvie.farm/member/profile/edit
How to Reschedule or Hold Your Share
Have a trip coming up, need to hold a particular box, or know that you’ll want to double up on deliveries on a future date? We’ve got you covered! You can reschedule and hold your shares to ensure your deliveries arrive when they work best for your household. Please make these changes well ahead of time, as finalized shares cannot be rescheduled or changed once they’re included in a delivery.
Rescheduling a Share Date
When you reschedule your share, you'll be prompted to pick the next available date at your chosen delivery location, and payment will be moved accordingly. Rescheduling is available to members within the same season.
Rescheduling a Share’s Location
If you need to change your delivery option you can make this change within the same week as the original delivery or can move it to another available week. Your payment will be moved accordingly. Holding a SharePlacing a hold on your delivery will result in forfeiting (cancelling) that share for the week and no additional payment will be charged. You can hold three deliveries per year, and holding your share does not automatically reschedule those shares.
For more information on these tools, as well as a step-by-step tutorial on how to reschedule or hold a share, check out our resources here.
Packaging Return Instructions
We know there is a lot of packaging that goes into delivering your farm fresh goodies which is why we encourage you to return your packaging to us for reuse! Follow the steps below to help us reduce waste!
- Remove and retain clear plastic bag of local farm products
- Break down cardboard box
- Stack shiny liner and ice packs on box
- Place flattened box, liner, and ice packs in the box delivery location on delivery day
- Please try to keep the box, liner and ice packs dry when possible.
You can also drop off your packaging for reuse at this address:
205 23rd St
Kenner, LA
70062
Thanks for helping reduce our environmental footprint!
Let’s Build a Community!
In 2021, we want to build a community of local food eaters here at Harvie Farms New Orleans! There are so many creative and interesting people that are members and we want to unlock this community to support all of us in eating fresh and local.We've found private Facebook communities to be a very effective way to communicate, learn, and collaborate in the past so we are launching a Facebook group called Geaux Local which you can join here:https://www.facebook.com/groups/geauxlocal
This is available for current members of Harvie Farms New Orleans as well as anyone interested in what we are doing. We encourage you to invite your friends and family!
We thrive and grow on referrals.
If you love your Harvie box, please tell your friends. We offer you a $25 credit for each referral. You can use these credits for extras purchases to add on to your box. Find your personal referral link here: https://www.harvie.farm/member/refer-a-friend Also, if you post an unboxing, recipe, or testimonial video to twitter, facebook, instagram or youtube.. tag us @harviefarms, add your referral link to the post, and send us a screenshot (neworleans@harvie.farm) and we'll give you a $5 credit on your account.
Got any questions? Drop us a line at support@harvie.farm or (412) 567-3864.
