HARVIE SYSTEM UPGRADE:
Due to the upgrade to our system, changes you made to your future delivery schedule have been cancelled. For example, if you had skipped a week in November, that change was deleted when we upgraded. Also, if you want an order bi-weekly, you will have to manually skip every other week. Please log into your account to verify your future delivery schedule and make changes as necessary. Follow this link to log into your account https://www.harvie.farm/profile/steel-pony-farm. Sorry for the inconvenience! Mike and the Steel Pony Crew.
I hope that you enjoy the new Harvie upgrade. I think that is should be easier to navigate and more intuitive to make your shopping experience easier.
Also, we are planting garlic this Sunday! If you would like to join please let us know by signing up here. https://www.eventbrite.ca/e/2022-garlic-planting-party-tickets-439192004107?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=escb
Customization cut off time - your box is open for customization until this Sunday at 10:00 pm. Please take a look at what is in your box and make any adjustments necessary.
Referral Program - Did you know that we have a referral program? Each time you refer a new customer to us each of you will receive a $25 credit. Once you are logged into your account you will see a "Refer a friend" tab at the top of your page. Click on that and share the link. When someone signs up using that link you will both automatically have a $25 added to your account. Here is a quick how to if you need more help: https://harvie.zendesk.com/hc/en-us/articles/360044975613
Missing Items - Please let us know about any packing errors so that we can give you a credit for any missed items. Please reach out to info@steelpony.ca to let us know about missed items.
Quality - if any items you receive from us are not up to your standards please let me know so that we have a chance to make things right for you.
Setting preferences - if you haven't already set your preferences - and even if you haven't done so recently - doing so will help you to get the most out of this program. Here is information on setting your preferences - https://harvie.zendesk.com/hc/en-us/articles/360021794754-How-do-preferences-work-
Home Delivery - if you have signed up for home delivery and don't expect to be home on Thursday afternoon you can leave a cooler out for us to put your order into. If the forecast is cold, putting a hot water bottle into your cooler will help to keep the chill off.
Missed pick ups - if you know in advance that you will not be able to make it to your pick up please reschedule or cancel your order through your Harvie account. Here is a how to on doing that. https://harvie.zendesk.com/hc/en-us/articles/360001542514-How-to-skip-reschedule-or-change-a-delivery-location. You can make these changes until the customization cut off period on Sunday night at 7:00pm.
If after the cut off period you learn that you are not able to pick up, please let me know via email at mike@steelpony.ca or text at 403-506-3634. Please do not contact drop site hosts about missed pick ups.
Any orders that are not picked up 24 hours after the pick up window will be donated or used as we see fit in order to minimize waste.
Thanks so much for working with us to support the local economy, strengthen the local supply chain, and connect farmers and producers with eaters.
Enjoy!
Mike and the Steel Pony Farm crew
