Farm Update Oct 28

Today is my son Adler's 5th birthday. Many of you who were customers of ours back then may recall his rather dramatic entrance into our lives when he was born 8 weeks premature in Germany. My wife MacKenzie and I had planned to be in Germany for an extended long weekend - one final work trip for her before she came home and hunkered down to start a family. Our best laid plans fell completely apart and instead of being home to close down the farm and clean up before winter I was managing fairly unexperienced staff from Hamburg who were harvesting carrots and beets in the snow. It was an extremely stressful time for us - would our premature baby be ok? Could the staff manage things back home? Would we end up getting insurance for our 1 month stay in a hospital in a foreign country (we did, after a protracted battle)?  

Five years later I'm joyful to say that Adler is a well adjusted and healthy young fella who has completely gown through the challenges his premature birth caused. He loves hanging out on the farm with the workers, he can identify more plants than most adults I know, and he willingly eats a wide variety of vegetables :)  

I'm happy to be home, working in this mostly beautiful fall, getting crops out of the ground and closing up the farm for the winter. We are almost done with harvest for the year and it feels good to be sitting on some root crops to be enjoyed later this fall and winter. 

Customization cut off time - your box is open for customization until this Sunday at 10:00 pm. Please take a look at what is in your box and make any adjustments necessary. 

Referral Program - Did you know that we have a referral program? Each time you refer a new customer to us each of you will receive a $25 credit. Once you are logged into your account you will see a "Refer a friend" tab at the top of your page. Click on that and share the link. When someone signs up using that link you will both automatically have a $25 added to your account. Here is a quick how to if you need more help: https://harvie.zendesk.com/hc/en-us/articles/360044975613

Missing Items -  Please let us know about any packing errors so that we can give you a credit for any missed items. Please reach out to info@steelpony.ca to let us know about missed items. 

Quality - if any items you receive from us are not up to your standards please let me know so that we have a chance to make things right for you. 

Setting preferences - if you haven't already set your preferences - and even if you haven't done so recently - doing so will help you to get the most out of this program. Here is information on setting your preferences - https://harvie.zendesk.com/hc/en-us/articles/360021794754-How-do-preferences-work-

Home Delivery - if you have signed up for home delivery and don't expect to be home on Thursday afternoon you can leave a cooler out for us to put your order into. If the forecast is cold, putting a hot water bottle into your cooler will help to keep the chill off. 

Missed pick ups - if you know in advance that you will not be able to make it to your pick up please reschedule or cancel your order through your Harvie account. Here is a how to on doing that. https://harvie.zendesk.com/hc/en-us/articles/360001542514-How-to-skip-reschedule-or-change-a-delivery-location. You can make these changes until the customization cut off period on Sunday night at 7:00pm.

If after the cut off period you learn that you are not able to pick up, please let me know via email at mike@steelpony.ca or text at 403-506-3634. Please do not contact drop site hosts about missed pick ups.

Any orders that are not picked up 24 hours after the pick up window will be donated or used as we see fit in order to minimize waste. 

Thanks so much for working with us to support the local economy, strengthen the local supply chain, and connect farmers and producers with eaters.

Enjoy!