Welcome to the first CSA for the 2020 season!
Below this blurb I have included the email I sent on Wednesday to remind you of the instructions. I had a lot of questions on Wednesday night about pick up. Here is the run down of the questions I received.
My car doesn't have a way of popping the trunk from inside/ I don't have a trunk. What should I do? Great question! Our staff is happy to manually open your trunk or we are also happy to place things in the back seat by opening your car door. Of course, if you prefer that we NOT touch your vehicle you can get out and pop it or open a door for us.
I live so close to my pick up. Can I walk or bike there? Sure! We ask that you maintain the social distancing protocol of 6-10 feet and wear masks. We also ask that you let our staff hand you your items to eliminate the amount of people touching our crates.
Here is what you need to know about our CSA this year:
We will be having a no contact pick up at both locations.
- Please put a piece of paper in your windshield with your name written in large letters so we can grab your box ahead if you are in a long line. This will make the line go faster for everyone.
- Stay in your car.
- Wait in line until you are first.
- Pull up next to our truck.
- Give your name and if you have add on shares (mushrooms, fruit, flowers, meat, eggs, etc.) You can also write this on the piece of paper you place in your windshield.
- Pop the trunk and we will place your items in our vehicle.
- Please bring a box or a cooler for us to place your items in.
How it will work:
Every Friday, you will receive an email letting you know that your CSA box is ready. It will use the algorithm to create a box for you based on your preferences. You have from Friday until Monday at 5pm to swap your box items. If you don't get an email, you aren't on the delivery schedule for that week.
You can check when your deliveries are on your dashboard. Please check there if you don't 'know when your deliveries are. On the left hand side of your profile page you will see where it says "next delivery".
Once the customized period is closed, we harvest your vegetables and pack them for delivery.
On Wednesdays, you will receive a reminder email to pick up your share. Again, if you don't receive this email, you are not receiving a box that week.
Here are some helpful links to help you get familiar with our Harvie system. There is information for what you can do in your profile, how to customize, and how to reschedule or hold your box for a week. Please review these links first and feel free to email the Harvie staff here: support@harvie.farm when you have questions about the system.
What you can do in your profile walkthrough: https://harvie.zendesk.com/hc/en-us/articles/360001542234-What-can-I-do-in-My-Profile-
How do I customize my share or purchase extra produce: https://harvie.zendesk.com/hc/en-us/articles/360001667414-How-Swaps-and-Extras-Work
How do I reschedule or Hold my share for a week: https://harvie.zendesk.com/hc/en-us/articles/360001542514-How-to-reschedule-change-a-delivery-location-and-hold-a-share-
Please set your preferences on your dashboard. This will give you more variety in your box from week to week. If you don't put your preferences in, you may receive the same box several weeks in a row.
Box Customization In the past, if you swapped items, you may have been upcharged based on the various prices of our vegetables. Some of you were unaware you were charged and later found out and emailed me.This year, Harvie has made some adjustments to better inform you about your swaps. Now, if you are swapping something that will cause an upcharge, you will get a pop up notification informing you there will be an extra charge and gives you the option to continue or cancel.
Need help or have questions?
Thanks for reading and we look forward to seeing you next week!
